Shipping

Purchases made online at www.oceansignal.com

Shipping Policy

1. Shipping Carriers & Regions
We strive to provide fast and reliable shipping worldwide using trusted carriers:

• United Kingdom & Europe: Orders are shipped via DHL Express.
• USA & Canada: Orders are shipped via FedEx (or similar) premium courier.
• Rest of the World: Shipping options will be displayed at checkout based on availability.

2. Processing & Delivery Times

• Orders are processed within 2 business days (excluding weekends and holidays).
• Delivery times vary by destination and carrier, but estimated shipping times are:
  • UK & Europe: 2-5 business days
  • USA & Canada: 2-5 business days
  • Rest of the World: Varies based on location
• Once shipped, you will receive a confirmation email with tracking details.

3. Shipping Costs

• Shipping costs are calculated at checkout based on order size, weight, and destination.
• Any applicable customs duties or import taxes are the responsibility of the recipient.

4. Order Tracking

• Once your order has shipped, you will receive a tracking number via email.
• You can track your package using the carrier’s website.

5. Customs, Duties & Taxes

• International orders may be subject to customs duties and taxes.
• The customer is responsible for any additional fees imposed by their country’s customs regulations.

6. Lost, Stolen, or Damaged Packages

• Ocean Signal is not responsible for lost or stolen packages once they have been marked as delivered.
• If your order arrives damaged, please contact our support team within 5 days with photos of the damage for assistance.

7. Shipping Restrictions

• Certain products may be restricted in some regions due to regulations.

For any questions or concerns about your order, please contact our customer support team at help@oceansignal.com .