Ecomm and Warranty Policies

Purchases made online at www.oceansignal.com

We stand behind our products. If your www.oceansignal.com purchase does not meet your expectations, you can return it for a replacement or refund (excluding shipping charges) within 30 Days of the date of purchase except as noted below. To initiate a return, log in to your account at www.oceansignal.com and access the “Orders” tab. Take note of your order number and then access our Contact Form via the RMA section on the Support page. Enter your contact information on the form, provide your order # in your message and a brief description indicating why you would like to return your order. A member of our team will be in touch with you shortly regarding the next steps.

Note: Emergency Position-Indicating Radio Beacons (EPIRBs) and Personal Locator Beacons (PLBs) can only be returned for a full refund within 30 Days of date of purchase if the seal has not been broken on the box. In addition, it must not have been registered with the National Authority Registration. Any product eligible for a promotional offer (cash rebates or free goods) that has been redeemed is not eligible.

Return Instructions:

After obtaining a return material authorization number Ecommerce RMA, repackage the item in its original packaging and ship the items back to us with your RMA number clearly written on the outside package to the address below.

Items containing hazardous material may only be returned by ground shipments and must be marked with the correct Hazmat shipping documentation (visit product page to see if your product qualifies).

Except in cases where the return is the result of an error by Ocean Signal or the item arrives damaged or defective, original shipping charges are non-refundable and you are responsible for all return shipping costs. Ocean Signal will not be liable for returns that are lost in transit or returned to the incorrect address; please retain your return tracking information.

Global Limited Warranty

The limited warranties in the global limited warranty are exclusive and in lieu of all other warranties express or implied or statutory, including any liability arising under any warranty of merchantability or fitness for a particular purpose, statutory or otherwise. This warranty gives the owner specific legal rights, which may vary from jurisdiction to jurisdiction.

In no event shall Ocean Signal Ltd. or its affiliates be liable for any incidental, special, indirect or consequential damages, whether resulting from the use, misuse, inability to use, improper reliance on, or from any defects in the product. Some jurisdictions do not allow the exclusion on incidental or consequential damages, so the above limitation may not apply to you.

The Global Limited Warranty does not affect a customer’s rights against a retailer arising from a sales/purchase contract.

Product repaired or replaced under warranty will be warranted only for the remaining balance of the applicable original warranty period.

Subject to the terms, conditions, limitations and exclusions in the Global Limited Warranty, all Ocean Signal Products are warranted to be free from defects in material or workmanship for a period of two (2) years from the date the Product was purchased by the Original Customer (the “Standard Limited Warranty Period”). During this period and for the Original Customer only, Ocean Signal will, at its sole discretion, repair or replace any components that fail in normal use, which, in the absence of any applicable law to the contrary, shall be the customer’s sole and exclusive remedy for any breach of warranty.

If the Standard Limited Warranty applies to you, Ocean Signal will not charge you for parts or labour for warranty repairs or replacements. However, the cost of transporting your warranted Product to Ocean Signal for repair or replacement is your responsibility and is not covered by Ocean Signal.

Extended Limited Warranty

Subject to the terms, conditions, limitations and exclusions in the Global Limited Warranty, and excluding Warranty Replacement Product and Products used for regular commercial, military, law enforcement or related purposes, all new Products registered with Ocean Signal within ninety (90) days from the date the product was first purchased by the Original Customer are warranted to be free from defects in material or workmanship for a period of years (the “Extended Limited Warranty Period”) as defined below:

rescueME Products (PLB1, PLB3, MOB1, EDF, EPIRB1, EPIRB1Pro, EPIRB2, EPIRB2 Pro and EPIRB3)	–	Extended Warranty Period 5 Years
SafeSea Products (EPIRB3 Pro, V100, and S100)	–	No Extended Warranty Available
Professional Products: (M100 and M100X)	–	No Extended Warranty Available
AIS Products: (ATB1 and ATA100)	–	Extended Warranty Period 3 Years

During this period and for the Original Customer, Ocean Signal will, at its sole option, repair or replace any product components that fail in normal use, which, in the absence of any applicable law to the contrary, shall be the customer’s sole and exclusive remedy for any breach of warranty.

Upon successful registration of the Product, the Extended Limited Warranty replaces Standard Limited Warranty.

If the Extended Limited Warranty applies to you, Ocean Signal will not charge you for parts or labour for warranty repairs or replacements. However, the cost of transporting your warranted Product to Ocean Signal for repair or replacement is your responsibility and is not covered by Ocean Signal.