T&Cs and Privacy policy

Commitment to your privacy

This site is owned and operated by Ocean Signal Ltd. Your privacy on the Internet is of the utmost importance to us. At Ocean Signal, we want to make your experience online satisfying and safe. The Ocean Signal web site is a constantly developing site and some of the features mentioned in this policy may not be offered at this time.

Because we gather certain types of information about our users, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

Definition of the Information Ocean Signal gathers and keeps track of.

Ocean Signal gathers two types of information about users:

Information that users provide through optional, voluntary submissions. These are voluntary submissions may include requests to receive our electronic newsletters, and from participation in polls and surveys:
Information Ocean Signal gathers through aggregated tracking information derived mainly by tallying page views throughout our sites. Under no circumstances does Ocean Signal divulge any information about an individual user to a third party.

Ocean Signal Gathers User Information In The Following Processes:

Optional Voluntary Information

We may offer the following free services, which require some type of voluntary submission of personal information by users:

Electronic newsletters (Dispatches) – We may offer a free electronic newsletter to users. Ocean Signal gathers the email addresses of users who voluntarily subscribe. Users may remove themselves from this mailing list by following the link provided in every newsletter that points users to the subscription management page. Users can also subscribe to the newsletters at the time of registration (if available)
Polling – We may offer interactive polls to users so they can easily share their opinions with other users and see what our audience thinks about important issues. Opinions or other responses to polls are aggregated and are not identifiable to any particular user. Ocean Signal may use a system to “tag” users after they have voted, so they can vote only once on a particular question. This tag is not correlated with information about individual users.
Surveys – Ocean Signal may occasionally conduct user surveys to better target our content to our audience. We may sometimes share the aggregated demographic information in these surveys with our partners. However we never share any of this information about specific individuals with any third party.

Usage tracking

Ocean Signal tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. Ocean Signal does break down overall usage statistics according to a user’s domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user’s browser).

Ocean Signal sometimes tracks and catalogs the search terms that users enter in our Search function, but this tracking is never associated with individual users. We use tracking information to determine which areas of our sites users like and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.

Cookies

We may place a text file called a “cookie” in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites. Ocean Signal uses cookies to track user traffic patterns (as described above). Our advertising system delivers a one-time cookie to better track ad impressions and click rates.

You can refuse cookies by turning them off in your browser. If you’ve set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site. However, you do need cookies to participate actively in message boards, forums, polling and surveys.

Use of information

Ocean Signal uses any information voluntarily given by our users to enhance their experience in our network of sites, whether to provide interactive or personalized elements on the sites or to better prepare future content based on the interests of our users.

As stated above, we use information that users voluntarily provide in order to send out electronic newsletters and to enable users to participate in polls, surveys, message boards, and forums. We may send out newsletters to subscribers on a regular schedule (depending on the newsletter), and occasionally send out special editions when we think subscribers might be particularly interested in something we are doing. Ocean Signal never shares newsletter mailing lists with any third parties, including advertisers, sponsors or partners.

When we use tracking information to determine which areas of our sites users like and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. We track search terms entered in Search function as one of many measures of what interests our users. But we don’t track which terms a particular user enters.

Ocean Signal may create aggregate reports on user demographics and traffic patterns for potential partners. We will not disclose any information about any individual user except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.

Ocean Signal uses the above-described information to tailor our content to suit your needs and help our partners better understand our audience’s demographics. We will not share information about individual users with any third party, except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.

Security

Ocean Signal operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.

Opt-out policy

We give users options wherever necessary and practical. Such choices include:

Opting not to register to receive our electronic newsletters.
Opting not to participate in certain interactive areas, which completely alleviates the need to gather any personally identifiable information from our users.

By using this site, you consent to the collection and use of this information by Ocean Signal. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Customer Data

For the purposes of Warranty Registration, Product Configuration and Access to test data Ocean Signal Ltd. stores limited customer data that is entered via this website or using Mobile App’s.

For the Mobile Application “Ocean Signal”

Please email help@oceansignal.com with the subject line ‘App Account Deletion’ and provide your email address to request account deletion.

Please note, that once your account is deleted all personal data, such as your email address and all information we hold about you, your preferences, AIS configurations and owned beacons will be deleted, as well as all other registered products.

Warranty information will be retained, as well as past configuration, self and GNSS test data from beacon products

EU general data protection regulation 2016/679 (GDPR)

Looking after your information

The EU general data protection regulation 2016/679 (GDPR), the UK Data Protection Act 2018, the Data Protection (Jersey) Law 2005, the Data Protection (Bailiwick of Guernsey) Law 2001, the Isle of Man Data Protection Act 2002 (together the ‘Data Protection Regulations’) require Ocean Signal Limited to manage personal information in accordance with the Data Protection Principles. This Privacy Notice explains how this data is collected, stored and used.

Ocean Signal Limited is required to process your personal information fairly and lawfully. This means that you are entitled to know how we intend to use any information you provide. You can then decide whether you want to give it to us in order that we may provide the product or service that you require. All our employees are personally responsible for maintaining customer confidentiality. We provide training and education to all employees to remind them about their obligations. In addition, our policies and procedures are regularly audited and reviewed.

The Data Protection Regulations do not generally apply to companies or non-personal entities but they do cover personal information relating to sole traders, partnerships and key account parties. Key account parties means individuals who are sole traders, proprietors, partners, directors, members, beneficial owners, trustees or other controlling officials of the business or organisation including signatories to the account.

Data Collection

Personal data can be collected from you when you use our website, download forms or software from our website or use web-based applications on our website, if you contact us by phone, post, email, skype, live-chat or if you sign up for a promotion, competition or survey, if you interact on any of our social media sites including Facebook, Twitter and LinkedIn, or when you contact us or inform us of any other matter.

Type of Data Collected

Personal data may be collected automatically when using our services, including but not limited to, your IP address, device-specific information, server logs, device event information and location information.
Personal data may be collected when it is provided by you, including but not limited to, your name, address, telephone numbers, email addresses, payment and bank information.
Details of any interactions between Ocean Signal Ltd and yourself may be collected, including but not limited to, records of queries and correspondence whether written or verbal, images and documents.

How Your Data is Stored

We comply with accepted ISO standards for the storage and protection of personal data collected and it will be retained by Ocean Signal Ltd for as long as is necessary in accordance with all applicable laws in order to comply with any and all legal obligations. Data is stored securely in paper files at the Ocean Signal Ltd offices in Kent, UK and on our Secure Server including the use of encryption if appropriate.

How Your Data is Used

We use collected data to:

Provide products and services
To identify you and any associated account information
Process sales and purchase orders
Comply with contractual obligations
Provide customer care, including knowledge of all historical contact
Administer accounts, including payments and tracking
Detect and prevent fraudulent activity
Provide you with information about products and services
Notify you of any significant changes to products and services
Collect marketing and statistical data
Research, develop and improve existing products and services
Research and develop new products and services.

How Your Data is Shared

We may share the personal information we hold about you for the following administrative activities:

Providing you or your business or organisation with products and services and notifying you about either important changes or developments to the features and operation of those products and services.
Responding to your enquiries and complaints.
Administering offers, competitions, and promotions.
Undertaking financial reviews; facilitating the secure access to online platforms; and also for the following data sharing activities:
- Updating, consolidating, and improving the accuracy of our records.
- Undertaking transactional analysis.
- Arrears and debt recovery activities.
- Testing new systems and checking upgrades to existing systems.
- Evaluating the effectiveness of marketing, and for market research and training.
Customer modelling, statistical and trend analysis, with the aim of developing and improving products and services;
Managing your relationship with Ocean Signal Limited

When We May Share Your Information

We will treat your personal information as private and confidential, but may share it with each other and disclose it outside Ocean Signal if:

Allowed by this Privacy Statement or any other agreement between us.
You consent.
Needed by our agents, advisers or others involved in running accounts and services for you and your business or collecting what you or your business owe Ocean Signal Limited.
Needed by subcontractors to help us manage your records
Shipping/courier services and customs authority.
HMRC or other authorities require it.
The law, regulatory bodies (including for research purposes), or the public interest permits or requires it.
Required by us or others to investigate or prevent crime.
Any other parties connected with your account (including guarantors) need it.
Required as part of our duty to protect your account.

We will always ensure your personal information remains safe and secure.

Your Rights

You have a right to access the information that is stored about you.
You have the right to object to our use of your personal data.
You have the right to request your personal data is deleted, removed or for it to stop being used if it is not necessary. There may be legal and accountancy reasons why we may need to keep data.
You have the right to request for inaccurate personal data about you to be corrected, deleted, destroyed or restrict processing.
You have the right to request your personal data is not used for marketing purposes.
You have the right to make a complaint about how we collect, store and use your personal data.

To exercise any of the above rights, or if you would like to make a complaint about how we collect, store and use your personal data please contact Ocean Signal’s Data Protection Officer: Mr. Simon Nolan.

Mr Simon Nolan can be contacted directly by emailing him at the following address:
GDPR@OceanSignal.com

Ocean Signal EU Representative:

As Ocean Signal Ltd does not have an establishment in the European Union, we have appointed a representative based in The Netherlands, who you may address to raise any issues or queries you may have relating to our processing of your personal Data and/or this Privacy Policy more generally.

Ocean Signal’s EU representative is: Mr. Kris Nieuwenhuis.

Mr. Nieuwenhuis can be contacted directly by emailing him at the following address:
GDPR_EU@oceansignal.com

Your Right to Make a Complaint

You have the right to make a complaint about how we collect, store and use your personal data to the Information Commissioner:

https://ico.org.uk/concerns/

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113

This Cookie Policy was last updated on 4th December 2023 and applies to citizens and legal permanent residents of the United Kingdom.

1. Introduction

Our website, https://oceansignal.com (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.

2. What are cookies?

A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

3. What are scripts?

A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

4. What is a web beacon?

A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.

5. Cookies

5.1 Technical or functional cookies

Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.

5.2 Statistics cookies

We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.

5.3 Marketing/Tracking cookies

Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.

5.4 Social media

On our website, we have included content from Facebook, Twitter, LinkedIn and Instagram to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Facebook, Twitter, LinkedIn and Instagram. This content is embedded with code derived from Facebook, Twitter, LinkedIn and Instagram and places cookies. This content might store and process certain information for personalized advertising.

Please read the privacy statement of these social networks. Facebook, Twitter, LinkedIn and Instagram are located in the United States.

6. Placed cookies

7. Consent

When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on “Save preferences”, you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.

7.1 Manage your consent settings

Functional (Always active): The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.

Statistics: The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.

Marketing: The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.

8. Enabling/disabling and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.

9. Your rights with respect to personal data

You have the following rights with respect to your personal data:

You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
Right of access: You have the right to access your personal data that is known to us.
Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Information Commissioner’s Office (ICO)).

10. Contact details

For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:

Ocean Signal Ltd.
Unit 4 Ocivan Way
Margate
CT9 4NN
United Kingdom
United Kingdom
Website: https://oceansignal.com
Email: moc.langisnaeco@nalon.nomis
Phone number: +44 1843 282930

This Cookie Policy was synchronised with cookiedatabase.org on 19th July 2022.